{"id":76,"date":"2026-09-26T13:16:54","date_gmt":"2026-09-26T13:16:54","guid":{"rendered":"https:\/\/taximutuel.org\/?page_id=76"},"modified":"2026-09-26T13:16:54","modified_gmt":"2026-09-26T13:16:54","slug":"accident","status":"publish","type":"page","link":"https:\/\/taximutuel.org\/en\/accident\/","title":{"rendered":"En cas d’accident"},"content":{"rendered":"
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Help \u00b7 Safety<\/p>\n\n\n\n

After an accident: what to do.<\/h1>\n\n\n\n

Drivers and passengers: here is the procedure, step by step. Stay calm, protect people first, vehicles second.<\/p>\n<\/div>\n\n\n\n

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\nPolice emergency<\/span>117<\/span><\/a>\n<\/div>\n\n\n\n
\nFire brigade<\/span>118<\/span><\/a>\n<\/div>\n<\/div>\n\n\n\n
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During a ride, the app's SOS button<\/strong> also alerts our team.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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The procedure<\/p>\n\n\n\n

Eight steps, in this order.<\/h2>\n<\/div>\n\n\n\n
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1<\/p>\n\n\n\n

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Secure the scene<\/strong><\/p>\n\n\n\n

Stop, switch on your hazard lights and set up the warning triangle. Get passengers out on the pavement side, away from traffic.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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2<\/p>\n\n\n\n

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Check for injuries<\/strong><\/p>\n\n\n\n

Do not move an injured person unless there is immediate danger (fire, smoke). Talk to them, keep them warm, stay close.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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3<\/p>\n\n\n\n

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Call emergency services<\/strong><\/p>\n\n\n\n

Police (117) for any accident with injuries, a dispute or a hit-and-run; fire brigade (118) for serious injuries, fire or someone trapped. Give the exact location and the number of injured.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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4<\/p>\n\n\n\n

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Alert Taxi Mutuel<\/strong><\/p>\n\n\n\n

SOS button in the app, or \u201cReport a problem\u201d and choose the ride. Our team will call you back.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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5<\/p>\n\n\n\n

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Take photos<\/strong><\/p>\n\n\n\n

Before the vehicles are moved, if it is safe to do so. The list of useful photos is just below.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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6<\/p>\n\n\n\n

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Collect the details<\/strong><\/p>\n\n\n\n

The other driver's name and phone number, registration number, insurer and policy number. Witnesses' names and phone numbers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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7<\/p>\n\n\n\n

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Fill in the incident report<\/strong><\/p>\n\n\n\n

On the spot or as soon as possible, with a sketch of the accident. If another vehicle is involved, also fill in your insurer's accident report form. Do not sign anything you do not understand.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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8<\/p>\n\n\n\n

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Send and declare<\/strong><\/p>\n\n\n\n

Send the report and photos to Taxi Mutuel within 24 hours. Report the accident to your insurer within the deadline set by your policy.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Photos to take<\/p>\n\n\n\n

A good photo is worth a long statement.<\/h2>\n\n\n\n

Only photograph what is useful for the file. Never post these photos on social media: they show people, number plates and private documents.<\/p>\n<\/div>\n\n\n\n

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Overview of the scene<\/strong><\/p>\n<\/div>\n\n\n\n

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Number plates<\/strong><\/p>\n<\/div>\n\n\n\n

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Road, traffic lights and signs<\/strong><\/p>\n<\/div>\n\n\n\n

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The other driver's documents, with their consent<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Position of the vehicles<\/strong><\/p>\n<\/div>\n\n\n\n

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Damage to each vehicle<\/strong><\/p>\n<\/div>\n\n\n\n

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Skid marks and debris<\/strong><\/p>\n<\/div>\n\n\n\n

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Weather and lighting<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n

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Incident report<\/p>\n\n\n\n

Print it and keep it in your vehicle.<\/h2>\n\n\n\n

Two pages: accident details, people involved, witnesses, a sketch of the scene and a damage diagram.<\/p>\n\n\n\n

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Download the report (PDF)<\/a><\/div>\n\n\n\n
French version (PDF)<\/a><\/div>\n<\/div>\n\n\n\n

Once completed, send a photo or scan of it: by email<\/a> or by WhatsApp<\/a>, within 24 hours.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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If you are a passenger<\/p>\n\n\n\n

Stay safe, we'll take care of the rest.<\/h2>\n\n\n\n
    \n
  • Only get out of the vehicle when it is safe, on the pavement side.<\/li>\n\n\n\n
  • Call emergency services if anyone is injured, then use the SOS button.<\/li>\n\n\n\n
  • Report the accident in the app: the ride is attached automatically.<\/li>\n\n\n\n
  • If you saw the accident, agree to leave your name and phone number as a witness.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"

    Aide \u00b7 S\u00e9curit\u00e9 En cas d’accident : les bons r\u00e9flexes. Chauffeurs et passagers : voici la marche \u00e0 suivre, \u00e9tape par \u00e9tape. Restez calme, prot\u00e9gez les personnes d\u2019abord, les v\u00e9hicules ensuite. Police secours117 Sapeurs-pompiers118 Pendant une course, le bouton SOS de l\u2019application alerte aussi notre \u00e9quipe. La marche \u00e0 suivre Huit \u00e9tapes, dans cet ordre. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tm-page","meta":{"footnotes":""},"class_list":["post-76","page","type-page","status-publish","hentry"],"yoast_head":"\nEn cas d'accident - Taxi Mutuel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/taximutuel.org\/en\/accident\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"En cas d'accident - Taxi Mutuel\" \/>\n<meta property=\"og:description\" content=\"Aide \u00b7 S\u00e9curit\u00e9 En cas d’accident : les bons r\u00e9flexes. Chauffeurs et passagers : voici la marche \u00e0 suivre, \u00e9tape par \u00e9tape. Restez calme, prot\u00e9gez les personnes d\u2019abord, les v\u00e9hicules ensuite. Police secours117 Sapeurs-pompiers118 Pendant une course, le bouton SOS de l\u2019application alerte aussi notre \u00e9quipe. La marche \u00e0 suivre Huit \u00e9tapes, dans cet ordre. 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