Help · Safety
After an accident: what to do.
Drivers and passengers: here is the procedure, step by step. Stay calm, protect people first, vehicles second.
During a ride, the app's SOS button also alerts our team.
The procedure
Eight steps, in this order.
1
Secure the scene
Stop, switch on your hazard lights and set up the warning triangle. Get passengers out on the pavement side, away from traffic.
2
Check for injuries
Do not move an injured person unless there is immediate danger (fire, smoke). Talk to them, keep them warm, stay close.
3
Call emergency services
Police (117) for any accident with injuries, a dispute or a hit-and-run; fire brigade (118) for serious injuries, fire or someone trapped. Give the exact location and the number of injured.
4
Alert Taxi Mutuel
SOS button in the app, or “Report a problem” and choose the ride. Our team will call you back.
5
Take photos
Before the vehicles are moved, if it is safe to do so. The list of useful photos is just below.
6
Collect the details
The other driver's name and phone number, registration number, insurer and policy number. Witnesses' names and phone numbers.
7
Fill in the incident report
On the spot or as soon as possible, with a sketch of the accident. If another vehicle is involved, also fill in your insurer's accident report form. Do not sign anything you do not understand.
8
Send and declare
Send the report and photos to Taxi Mutuel within 24 hours. Report the accident to your insurer within the deadline set by your policy.
Photos to take
A good photo is worth a long statement.
Only photograph what is useful for the file. Never post these photos on social media: they show people, number plates and private documents.
Overview of the scene
Number plates
Road, traffic lights and signs
The other driver's documents, with their consent
Position of the vehicles
Damage to each vehicle
Skid marks and debris
Weather and lighting
Incident report
Print it and keep it in your vehicle.
Two pages: accident details, people involved, witnesses, a sketch of the scene and a damage diagram.
Once completed, send a photo or scan of it: by email or by WhatsApp, within 24 hours.
If you are a passenger
Stay safe, we'll take care of the rest.
- Only get out of the vehicle when it is safe, on the pavement side.
- Call emergency services if anyone is injured, then use the SOS button.
- Report the accident in the app: the ride is attached automatically.
- If you saw the accident, agree to leave your name and phone number as a witness.