Help & contact
How can we help?
FAQ
Frequently asked questions
Can't find your answer? In the app, open Help then “Report a problem”.
How do I book a ride?
Open app.taximutuel.org, sign in, enter your destination and confirm the price shown. A verified driver accepts your ride and you follow them on the map.
How is the price set?
The price is estimated from your route and shown before you confirm. It is not negotiated on arrival.
What is the start code?
A 4-digit code shown in your app. The driver must enter it to start the ride, so you know you're getting into the right vehicle.
How do I get a receipt?
After the ride, open the ride details in your history and download the receipt as a PDF.
I left something in the vehicle.
In the app, open Help then “Report a problem”, choose “Lost item” and select the ride concerned.
How do I become a driver?
Sign up in the app by choosing “Driver”, then add your documents. All the details are on the page Drivers.
How do I open a restaurant or shop on Taxi Mutuel?
Ordering from restaurants and shops is coming soon. Do you run a business in Brazzaville and want to be one of our first partners? Write to us at support@taximutuel.org or on WhatsApp : we will contact you before launch.
What should I do after an accident?
Get everyone to safety, call the police (117) or the fire brigade (118) if anyone is injured, then alert Taxi Mutuel with the SOS button. The full procedure and a printable incident report are on the page After an accident.
How do I delete my account?
Profile, then Settings, then “Delete my account”. What gets deleted is explained further down this page.
Contact
Write to us.
A question about a ride?
Please use “Report a problem” in the app instead: the ride is attached automatically, so our team finds it straight away.
For any other question:
Your data
Delete your Taxi Mutuel account
You can delete your account at any time, directly from the app. Deletion is permanent.
From the app
- Open app.taximutuel.org and sign in.
- Go to Profile, then Settings.
- Tap Delete my account and confirm.
No longer have access to the app? Write to support@taximutuel.org from the email address linked to your account.
What happens to your data
Deleted immediately
Profile, login details, saved addresses, messages, notifications, documents and photos.
Anonymised
Ride history and ratings: your name is replaced with “deleted account”.
Kept for 7 years
Payments, invoices and earnings, to meet our accounting obligations.